The South African Reserve Bank (SARB) has announced vacancies for two full-time Help Desk Agent and Administrator positions based at its Head Office in Pretoria, Gauteng. These roles offer candidates an opportunity to join South Africa’s central financial institution and contribute to its Corporate Services Department by providing frontline client support.
About the Opportunity
The Help Desk Agent and Administrator will serve as the first point of contact for incoming calls and queries directed to the Corporate Services Department. Key duties include managing calls efficiently according to set procedures, prioritizing client requests, updating call management systems, and escalating technical issues as necessary. The role demands strong communication and stakeholder management skills, aiming to maintain high-quality service delivery and client satisfaction.
Who Can Apply
This opportunity is aimed at individuals with a background in call centre operations or customer relations. Applicants should have practical experience handling client inquiries and managing administrative tasks in a call centre environment.
Requirements
- A Higher Certificate (NQF Level 5) in Call Centre Operations or an equivalent qualification.
- Between two to five years of relevant experience in a call centre or customer service environment.
- Strong verbal and written communication skills.
- Ability to work well in a team and manage professional relationships.
- Good judgment, decision-making, problem-solving, and resilience under pressure.
Location and Employment Details
The positions are full-time and based on-site at the SARB’s Head Office located in Pretoria, Gauteng. No information regarding salary or additional benefits has been disclosed.
Application Deadline
Applications close on 23 October 2026 at 11:55 AM. Candidates are advised to submit their applications before this deadline to avoid disqualification.
Application Documents
Applicants must prepare the following documents for submission:
- An updated curriculum vitae highlighting relevant call centre or customer relations experience.
- Certified copies of academic qualifications, including the NQF 5 Higher Certificate or equivalent.
How to Apply
Interested candidates should apply online by visiting the official South African Reserve Bank careers portal. Search for the job with Identification number 1872 or the listing titled “Help Desk Agent and Administrator x2”. Complete the application form and upload all required documents prior to the stated closing date.
Access the application page here: application link.
Important Information Before Applying
Since this is an on-site position, applicants should be prepared to work from SARB’s Head Office in Pretoria. Ensure all required certifications and supporting documents are certified and up to date. Late submissions will not be accepted, so timely application is crucial.
