Peermont, a leading hospitality and gaming group in South Africa, is currently recruiting for Call Centre Agent positions within its customer service team. This opportunity is aimed at individuals holding a Matric/Grade 12 qualification and with relevant experience, to support Peermont’s commitment to exceptional guest service.
About the Opportunity
The role of Call Centre Agent at Peermont involves interacting with customers by handling incoming and outgoing calls. Agents are expected to address queries, manage complaints, and provide accurate information about Peermont’s services, including reservations and account-related assistance. Maintaining a professional and courteous approach, the agent acts as the first point of contact, ensuring guest satisfaction and upholding the company’s high service standards.
Who Can Apply
- Applicants must have a valid Matric/Grade 12 certificate.
- Preferably 1–2 years’ experience in a call centre or customer service environment.
- Strong verbal and written communication skills in English.
- Ability to work flexible, shift-based hours.
- Interest in sports and familiarity with online betting platforms is advantageous.
Main Requirements
- Valid Matric/Grade 12 certificate.
- Relevant call centre or customer support experience.
- Professionalism, discretion, and honesty when handling confidential customer data.
- Capacity to conduct FICA verification by handling customer identification and documentation accurately.
- Excellent problem-solving skills to resolve complaints or escalate complex issues appropriately.
Location
The position is based within Peermont’s hospitality operations in South Africa, with specific locations most likely tied to the group’s hotels, casinos, or resorts.
How to Apply
Applicants are encouraged to apply online through Peermont’s official recruitment portal. For the best user experience, it is advised to use Google Chrome browser on an Android device, but applications can be completed on other compatible browsers and devices as well.
To begin, create an account on the application portal where you can submit, track, and manage your application. Ensure all information provided is accurate and complete to avoid delays or disqualification.
Applications must be submitted exclusively online; no alternative submission methods like fax or hand delivery will be accepted. By applying, candidates consent to the processing of their personal information solely for recruitment purposes in accordance with privacy laws.
Access the application portal and further details through this official link.
Important Information Before Applying
Before submitting your application, verify that you fulfill all eligibility criteria, including educational qualifications and relevant experience, to enhance your chances of success. Remain honest and professional in all communications and ready yourself for a potentially shifting work schedule. Familiarity with sports and online betting platforms can be beneficial but is not mandatory.
