Nedbank Group is currently accepting applications for the position of Service Centre Agent based in Sandton, South Africa. This role involves delivering professional and efficient call center services to enhance the experience of Nedbank clients while maintaining strong customer relationships.
About the Opportunity
The Service Centre Agent will be responsible for answering client queries, generating product leads, and ensuring accurate call logging to prevent business losses. The role requires adherence to daily schedules, meeting performance targets, and compliance with Nedbank’s core values of honesty, integrity, accountability, and respect. Additionally, agents will support corporate social responsibility initiatives and contribute ideas to improve internal processes and workflows.
Who Can Apply
This opportunity is suitable for candidates who have previous call centre experience and hold a Matric certificate (Grade 12 or National Senior Certificate). Applicants with certificates in call centre training are preferred but not mandatory. The role demands strong communication, adaptability, quality orientation, and the ability to manage workload efficiently.
Key Requirements
- Must possess a Matric/Grade 12/National Senior Certificate.
- Experience working in a call centre environment is essential.
- Preferred qualifications include a certificate in call centre operations.
- Knowledge of administrative systems, relevant banking procedures, and business writing skills is beneficial.
- Ability to answer 90% of calls within 60 seconds in line with service level agreements.
Location and Closing Date
The position is located in Sandton, a prominent business district in Johannesburg. Interested applicants must submit their applications by 9 October 2026.
Application Details
Candidates should prepare an updated CV highlighting their call centre experience and other relevant qualifications. Applications must be submitted through Nedbank’s official recruitment portal, where candidates can either register or log in to their accounts before completing the application form and uploading supporting documents.
To apply online and view the vacancy details, visit the Nedbank Service Centre Agent application page.
Important Considerations
Applicants should note that salary details and the type of employment contract were not specified in the job announcement. It is advisable to apply well before the closing date as late submissions may not be accepted.
Joining Nedbank as a Service Centre Agent offers the chance to work within a respected financial institution committed to professional development, inclusive culture, and client service excellence.
