Mediclinic ER24 is expanding its emergency medical services by recruiting Support Resource Officers for its Contact Centre located in Bellville, Cape Town, South Africa. This permanent role is set to begin in January 2027 and aims to strengthen the operational capacity of the ER24 emergency response team.
About the Opportunity
The Support Resource Officer position involves managing emergency dispatch operations by utilizing a computer-aided dispatch (CAD) system. The role supports the delivery of quality customer service within a high-pressure emergency medical environment and assists with call management and administration duties.
Who Can Apply
This opportunity is suited for individuals with prior experience in contact centres or emergency contact centres, particularly those familiar with emergency medical services dispatch. Candidates aspiring to build a long-term career in healthcare emergency response will find this role relevant.
Requirements
- Education: Minimum Grade 12 certificate is essential.
- Experience: Exposure to contact centre or emergency contact centre environments is required. Preferred candidates have 1 to 3 years of EMS dispatch experience.
- Skills: Proficiency in Microsoft Office, dispatching knowledge, emergency care basics, strong typing skills, and excellent written and verbal communication in English.
- Knowledge: Understanding of South African geographical areas, EMS operations, and professional telephonic and email etiquette.
Preferred qualifications include a Basic Ambulance Assistant (BAA) or Level 3 First Aid certification.
Location and Employment Details
The Support Resource Officer will be based at the ER24 Contact Centre 124 in Bellville, Cape Town, with some references to Witkoppen. The role is offered on a permanent basis. Salary and benefits details have not been disclosed.
Application Process and Documents
Applicants need to prepare and submit an application including an updated CV highlighting relevant contact centre or emergency experience, proof of Grade 12 completion, and any additional certificates such as BAA or Level 3 First Aid if applicable. Internal employees on fixed-term contracts must apply using an external candidate profile.
Closing Date
The closing date for applications is 10 February 2026.
How to Apply
Applications can be submitted through the official Mediclinic ER24 recruitment portal available here.
