iStore is offering a 12-month paid IT Learnership Programme in Johannesburg, Gauteng, designed for recent matriculants with additional A+ and N+ IT qualifications. This programme provides practical, hands-on experience in technical support within a busy retail environment.
About the Learnership
The iStore IT Learnership integrates technical troubleshooting, customer service, and exposure to Apple devices. Learners join the in-store technical teams and assist customers with issues related to phones, laptops, tablets, and related technology products. Unlike a classroom-only programme, this learnership involves direct customer interaction and real-world problem-solving in technology retail.
The first six weeks feature a rotational training schedule through various departments, including retail operations, technical support, and business systems. This approach helps learners understand the wider business context and prepares them to work effectively across different teams.
Who Can Apply
This opportunity is aimed at young South Africans who have:
- Completed Matric
- Obtained both A+ and N+ qualifications
- Basic knowledge of computer hardware, software, and networking concepts
- Strong communication and interpersonal skills
- A passion for technology and customer service
- Willingness to work retail hours, including weekends and public holidays
- Flexibility to travel between iStore locations across Johannesburg as required
Key Responsibilities
- Providing technical assistance for Apple and other technology products
- Troubleshooting hardware and software problems
- Supporting customers both in-store and telephonically
- Maintaining accurate customer and repair records
- Explaining technical information clearly and professionally to customers with varied levels of technical understanding
Programme Details
- Duration: 12 months
- Type: Paid Learnership
- Location: iStore retail stores, Johannesburg, Gauteng
- Work hours: Retail hours, including weekends and public holidays
- Training: Initial 6-week rotational training across departments
Important Considerations Before Applying
Applicants must understand that this is not solely a classroom or theoretical IT programme. The role requires a balance of technical aptitude and customer service skills. Candidates without the required A+ and N+ certifications are not eligible.
The role demands adaptability, professionalism, and the ability to remain composed under pressure, especially during peak retail times. Successful learners gain valuable technical support experience that can lead to opportunities in various ICT career paths, such as systems administration, network support, and cybersecurity.
How to Apply
Interested candidates should apply online through the iStore application portal. Prepare an updated CV that clearly lists your National Senior Certificate (Matric), A+ qualification, and N+ qualification. Highlight any relevant technical and customer service experience in your CV. Ensure that your contact information is accurate before submitting your application.
You can submit your application via this official iStore IT Learnership application page.
