The Tenacity Call Centre Learnerships 2026 provide unemployed South African youth with an opportunity to gain practical customer service experience while studying towards a nationally recognised qualification.
The Customer Services Call Centre Learnership combines classroom training with real workplace experience at Tenacity Financial Services in the Northern Suburbs of Cape Town.
Successful learners work towards a Micro Finance qualification at NQF Level 4 while developing customer service, communication, administration and contact centre skills.
Tenacity Call Centre Learnership 2026
Here are the main details candidates should know:
| Programme Details | Information |
|---|---|
| Company | Tenacity Financial Services |
| Programme | Customer Services Call Centre Learnership |
| Location | Northern Suburbs, Cape Town |
| Qualification | Micro Finance |
| NQF Level | Level 4 |
| Duration | 15 months |
| Age | 18–30 years |
| Education | Grade 12 / Matric |
| Experience | Limited or no experience |
| Employment Status | Unemployed |
| Work Schedule | Shifts and weekends may be required |
| Employment Type | Learnership / Contract |
The programme is aimed particularly at young people who want to enter customer service, contact centre or financial services careers.
What Is the Tenacity Call Centre Learnership?
The programme allows participants to study and work at the same time.
Learners attend structured classroom training while gaining practical experience as part of Tenacity’s Customer Services team.
During the programme, learners are expected to complete the requirements of the Micro Finance NQ Level 4 qualification while developing practical workplace skills.
This makes the programme particularly useful for candidates who have Matric but have struggled to gain their first professional work experience.
What Will You Learn?
The programme goes beyond basic call centre training.
Learners can develop skills in areas such as:
- Customer service.
- Telephone communication.
- Customer account management.
- Administration.
- Complaint handling.
- Problem solving.
- Financial services.
- Professional communication.
- Time management.
- Contact centre operations.
Participants also gain experience working within a professional customer service environment.
What Will Learners Do?
Successful applicants become active members of the Customer Services team.
Their responsibilities can include handling customer queries and complaints through inbound and outbound communication channels.
Learners may be required to:
- Answer customer queries.
- Handle customer complaints professionally.
- Provide accurate product and account information.
- Complete customer account administration.
- Resolve queries according to company procedures.
- Escalate problems when necessary.
- Maintain professional customer service standards.
- Follow company policies and procedures.
Learners must also complete the academic requirements of the programme.
These include attending training sessions, completing competency assessments and submitting a Portfolio of Evidence.
Who Can Apply?
The programme is aimed at unemployed South African youth.
Candidates should meet the following requirements:
- Be between 18 and 30 years old.
- Be currently unemployed.
- Have Grade 12 / Matric.
- Have passed Mathematics or Mathematical Literacy.
- Have limited or no previous work experience.
- Be available for the complete learnership.
- Be willing to work shifts and weekends.
- Not currently be studying full-time or part-time.
- Not plan to study during the programme.
- Not have participated in another learnership or skills programme during the previous 12 months.
Applicants should make sure they meet these requirements before submitting an application.
Mathematics or Mathematical Literacy
One detail worth checking carefully is the Matric requirement.
Candidates need a Grade 12 qualification with Mathematics or Mathematical Literacy passed.
This is therefore more specific than simply requiring a Matric certificate.
Applicants should make sure their school results meet this requirement.
Skills Tenacity Looks For
Academic requirements are only part of the selection process.
Because learners will interact directly with customers, Tenacity looks for candidates with good interpersonal and communication skills.
Useful qualities include:
- Strong verbal communication.
- Good written communication.
- Customer-focused attitude.
- Empathy.
- Problem-solving ability.
- Ability to remain calm under pressure.
- Adaptability.
- Confidence when communicating with people.
- Time management.
- Organisational skills.
- Positive attitude.
- Strong work ethic.
Candidates should try to demonstrate these qualities in their CV and during any interview or assessment.
Can You Apply Without Work Experience?
Yes.
The programme specifically targets candidates with limited or no previous work experience.
This makes it suitable for young people trying to enter the job market for the first time.
The workplace component gives learners an opportunity to build practical experience that can later be added to their CV.
Employment Equity and Candidates with Disabilities
Tenacity states that preference may be given to Employment Equity and candidates with disabilities in accordance with the company’s transformation objectives.
Candidates who meet the programme requirements are therefore encouraged to apply when suitable opportunities are advertised.
Does the Tenacity Learnership Pay a Stipend?
Learnership programmes may provide participants with a monthly stipend or learner allowance.
However, candidates should be careful with specific amounts published by unofficial recruitment websites.
The verified Tenacity vacancy describes remuneration as:
Market Related
It does not provide a guaranteed monthly stipend amount.
For this reason, applicants should check the conditions of the current vacancy rather than assuming that a particular amount will be paid.
A learnership allowance should also not be confused with the salary of a permanently employed call centre agent.
How Much Can You Earn After a Call Centre Learnership?
Completing the programme can provide skills relevant to several customer service and contact centre positions.
Approximate entry-level salaries in South Africa can vary considerably:
| Position | Approximate Monthly Salary |
|---|---|
| Call Centre Agent | R7,000 – R12,000 |
| Customer Service Agent | R8,000 – R14,000 |
| Customer Support Consultant | R9,000 – R15,000 |
| Financial Services Call Centre Agent | R9,000 – R16,000 |
| Experienced Customer Service Consultant | R12,000 – R18,000+ |
These are general market estimates, not official Tenacity salary scales.
Actual earnings depend on the employer, experience, location, shifts, incentives and responsibilities.
Career Opportunities After the Learnership
The combination of a Micro Finance qualification and practical customer service experience can be relevant to several entry-level career paths.
These may include:
| Career Area | Possible Position |
|---|---|
| Contact Centre | Call Centre Agent |
| Customer Service | Customer Service Agent |
| Financial Services | Customer Support Consultant |
| Administration | Administrative Assistant |
| Accounts | Customer Account Administrator |
| Collections | Collections Agent |
| Client Support | Client Services Agent |
The qualification and experience can also be useful when applying to other companies operating large customer service or contact centre departments.
Is a Permanent Job Guaranteed?
No.
Completing the Tenacity learnership does not automatically guarantee permanent employment.
The main benefit is gaining:
Qualification + practical experience + professional skills
These can improve a candidate’s profile when applying for future positions.
Tenacity does employ permanent Customer Services Agents and other contact centre professionals, so experience gained during the programme is relevant to positions that exist within the company.
However, future employment depends on available vacancies and the normal recruitment process.
How to Apply for Tenacity Learnerships
Applications should be made through Tenacity’s official recruitment system.
The process is generally:
- Visit the Tenacity careers portal.
- Select View Career Opportunities.
- Search for Customer Services or Learnership vacancies.
- Open the relevant opportunity.
- Read the requirements carefully.
- Register or sign in to the recruitment platform.
- Complete your applicant profile.
- Upload the requested information or documents.
- Submit your application.
Candidates should use the official recruitment system rather than sending personal information through unknown third-party application forms.
What If the Learnership Is No Longer Listed?
Tenacity’s official careers website displays vacancies according to current availability.
If the Customer Services Call Centre Learnership is no longer displayed, this can mean that applications for that intake have closed.
Do not submit an application using an expired third-party vacancy.
Instead, monitor the Tenacity careers portal for another intake.
Tenacity confirms that its employee development programmes include learnerships for both employed and unemployed participants, so new opportunities may become available at different times.
Documents to Prepare
Candidates can prepare basic application documents in advance.
These may include:
- Updated CV.
- South African ID.
- Grade 12 / Matric certificate.
- Matric results showing Mathematics or Mathematical Literacy.
- Other relevant certificates.
Make sure your CV contains a working telephone number and an email address that you check regularly.
Why Consider the Tenacity Learnership?
Call centre experience can be useful across several industries because customer service teams operate in banking, insurance, retail, telecommunications, financial services and many other sectors.
The Tenacity programme offers the additional benefit of combining that experience with a Micro Finance NQF Level 4 qualification.
Participants can therefore leave the programme with both theoretical knowledge and practical experience.
For candidates with little or no employment history, that combination can be particularly valuable when applying for their next position.
Start Your Career with Tenacity
The Tenacity Customer Services Call Centre Learnership 2026 provides unemployed South African youth with an opportunity to gain customer service experience while completing a nationally recognised Micro Finance NQF Level 4 qualification.
Candidates need Grade 12 with Mathematics or Mathematical Literacy, must be between 18 and 30 years old and should have limited or no previous work experience.
The programme also requires participants to commit to training, workplace activities, assessments and potentially working shifts and weekends.
If you meet the requirements, check the official Tenacity careers portal to see whether a Customer Services Call Centre Learnership is currently accepting applications.
If the previous intake has already closed, keep checking for future learnership opportunities rather than applying through an expired third-party link.
