Saflin Consulting (Pty) Ltd has announced a Call Centre Learnership Programme for 2026 aimed at unemployed candidates with prior call centre experience. This 12-month learnership offers practical training in customer service, workplace skills, and communication, alongside a monthly stipend of R5,000.
About the Opportunity
The programme provides a structured workplace learning experience where participants enhance their customer service and call centre skills through hands-on work and weekly training sessions. It is designed to help unemployed candidates with six months to one year of previous call centre experience build stronger professional competencies and potentially secure permanent employment upon successful completion and a performance review.
Who Can Apply
- Currently unemployed individuals.
- Those who have 6 to 12 months of prior call centre experience.
- Applicants must have basic computer literacy.
- Individuals capable of working late shifts and attending mandatory weekly classes.
- Applicants should reside near King Shaka International Airport in Durban, KwaZulu-Natal, where the programme placement will take place.
- Reliable transport to and from the workplace, including during late shifts, is required.
Requirements
- Previous call centre work experience demonstrating customer interaction, telephone etiquette, and administrative duties.
- Excellent verbal and written communication skills.
- A customer-oriented attitude and willingness to follow company procedures.
- Ability to work well in a team and commitment to participate fully in training sessions.
Location and Working Conditions
Though advertised as Johannesburg-based, the actual placement is located at King Shaka International Airport in Durban, KwaZulu-Natal. Applicants should confirm the workplace location with recruiters before making any travel or relocation decisions. The learnership includes working late shifts—exact hours should be clarified with the employer.
Programme Details and Benefits
This learnership combines practical on-the-job training with compulsory weekly classes to develop skills essential for professional customer service roles. Participants receive a monthly stipend of R5,000 over the 12-month period, amounting to R60,000 if all payments are made accordingly. While permanent employment may be offered after successful completion and satisfactory performance, this is not guaranteed.
What Applicants Should Know
Applicants should be prepared to balance weekly classroom learning with workplace responsibilities and demonstrate consistent attendance and punctuality. It is vital to clarify shift schedules and transport arrangements with Saflin Consulting before committing to the programme to ensure feasibility, especially given late shift requirements.
How to Apply
Applications must be submitted online via Pnet, where the learnership is officially advertised. Prospective applicants can access the application page directly to submit their details and CV tailored to the Saflin Consulting 12-Month Call Centre Learnership Programme 2026.
Apply online for the programme here: Saflin Consulting Call Centre Learnership Application.
