Peermont, a leading South African hospitality and gaming group, is offering employment opportunities for the position of Call Centre Agent in 2026. This role invites candidates holding a valid Matric/Grade 12 qualification to join a professional team dedicated to guest satisfaction and quality service.
About the Call Centre Agent Role
The Call Centre Agent acts as an essential liaison between Peermont and its guests by managing incoming and internal calls. Responsibilities include addressing guest enquiries, resolving complaints, handling account-related matters, and providing prompt, courteous assistance. Agents also conduct FICA verification and maintain accurate customer records to uphold the company’s standards in hospitality and client service.
Who Can Apply
- Applicants must have a valid Matric/Grade 12 certificate.
- A minimum of 1–2 years’ relevant experience in a call centre or customer support role is preferred.
- Strong verbal and written communication skills with a professional demeanor are required.
- Applicants should demonstrate honesty, discretion, and customer service orientation.
- Familiarity with online betting platforms and interest in sports are advantages but not mandatory.
- Flexibility to work shifts and adaptable working hours is necessary.
Key Duties
- Serve as the first point of contact for customers, ensuring clear and effective communication.
- Resolve complaints and service issues efficiently or escalate complex cases as needed.
- Register new customers and activate accounts per company guidelines.
- Handle enquiries via multiple channels including calls, emails, and live chat.
- Maintain detailed and accurate records in line with company policies.
Location and Availability
The available positions are based within South Africa, in Peermont’s hospitality operations, though the precise locations are not specified in the announcement.
Important Information Before Applying
Candidates should carefully review the eligibility criteria before applying to ensure they fully meet the role’s requirements. Applications must be submitted online through the official application portal, where candidates will need to register an account to manage their application.
How to Apply
Applications are accepted exclusively through Peermont’s online recruitment portal. It is recommended to use Google Chrome for a smooth application experience, particularly on Android devices. Candidates must provide complete and accurate information and acknowledge that their personal information will be used solely for recruitment purposes in compliance with privacy laws.
Applications submitted via hand delivery, fax, or other unofficial channels will not be considered.
To apply, visit the official job listing and proceed to the Peermont application portal linked on that page.
