FNB South Africa is currently inviting applications for contract positions as Call Centre Agents, servicing various provinces across the country. This opportunity is primarily focused on providing support in long-term insurance customer service within a call centre environment.
About the Opportunity
The Call Centre Agents will be responsible for managing incoming and outgoing customer calls, handling electronic communications, and responding to client queries while adhering to established standard operating procedures. The role involves assisting customers with amendments to their insurance policies via telephone or email and supporting client retention efforts.
Who Can Apply
Applicants with prior experience in a call centre, particularly within the insurance sector, are encouraged to apply. Candidates must have experience in long-term insurance customer service, including retention activities and assisting clients with specific policy changes based on given instructions.
Requirements
- Between 1 to 3 years of experience in a long-term insurance call centre environment.
- Matric certificate or an equivalent qualification.
- Strong communication and telephonic skills.
- Experience in client interaction via telephone and email.
This is a contract position; therefore, only candidates seeking contract roles will be considered.
Location
Positions are available in different provinces throughout South Africa, reflecting FNB’s extensive regional footprint.
Closing Date
Applications close on 22 October 2026.
Important Information Before Applying
FNB is committed to diversity and employment equity, supporting the recruitment and advancement of individuals with disabilities. Candidates have an option to disclose disability status voluntarily, and information shared is confidential unless legally required to be disclosed.
How to Apply
Interested candidates can submit applications online through the FNB recruitment portal. The online application can be accessed via the official application page.
