Pedros Chicken has announced a job opportunity for a Customer Care Administrator position based in Newlands East, KwaZulu-Natal. This contract role is targeted at individuals with experience in customer service and administration, offering a chance to contribute to a recognized food and hospitality brand known for quality and customer service excellence.
About the Opportunity
The Customer Care Administrator will manage customer interactions through multiple communication channels including telephone, email, and social media platforms. Responsibilities include promptly addressing customer complaints and enquiries, escalating issues internally, and ensuring resolutions within agreed timeframes. Maintaining accurate records and identifying improvements to customer service processes will also be key components of the role.
Who May Apply
Applicants should possess a qualification in Administration or a related field, supported by 1 to 2 years of experience in a customer service or administrative environment. Strong computer literacy and the ability to operate across various systems simultaneously are essential. Excellent verbal and written English communication skills are required, alongside a keen eye for detail and reliability in attendance.
Main Requirements
- Qualification in Administration or related field
- 1 to 2 years customer service or administrative experience
- Proficiency in computer use and multiple system navigation
- Strong command of English (written and spoken)
- Attention to detail with excellent data entry skills
- Ability to handle customer inquiries professionally
- Preferred: Experience managing social media platforms
Location and Employment Details
This contract position is located in Newlands East, KwaZulu-Natal. Applicants should be prepared to work in this geographical area.
Closing Date
The deadline for applications is 30 October 2026. It is important to submit all application materials before this date.
What Applicants Should Know Before Applying
The role requires professionalism, the ability to work efficiently under pressure, and dedication to enhancing the customer experience. While the salary and benefits have not been disclosed, candidates are advised to prepare an updated CV emphasizing relevant administrative and customer care experience.
How to Apply
Applications for the Customer Care Administrator role at Pedros can be submitted online through their official recruitment portal. Interested candidates should review the detailed job description and proceed by clicking the ‘Apply’ button on the listing page. This ensures that applications are formally received and processed.
Access the online application directly here: apply for Pedros Chicken Customer Care Administrator.
