The Office of the Ombud for Financial Services Providers (FAIS Ombud) is inviting applications from South African Office Administration graduates for its 12-month Graduate Trainee Programme starting in 2026. This programme is designed to provide young professionals with practical workplace experience in a specialised regulatory environment.
About the Programme
This structured graduate training programme places the successful candidate within the Client Care Department of the FAIS Ombud, where they will receive mentorship and exposure to the handling of complaints between the public and financial service providers. The programme exposes trainees to client communication, complaint registration, jurisdiction assessment, administrative tasks, and regulatory processes in South Africa’s financial services sector.
Who Can Apply?
Applicants must be South African citizens holding a valid South African ID. Specifically, candidates should possess an Office Administration Diploma at NQF Level 6. The programme is aimed at recent graduates who have completed this qualification and are seeking practical and professional development in client care and complaint management within the financial sector.
Key Requirements
- South African citizenship with valid ID document.
- Office Administration Diploma at NQF Level 6.
- Strong academic record.
- Passion for public service and interest in the financial sector.
- Computer literacy and administrative skills.
- Ability to work under pressure and meet deadlines.
- Willingness to learn, be self-driven, and work extra hours if required.
Programme Details
- Duration: 12 months
- Department: Client Care
- Reference Number: REC26-07
The trainee will be involved in registering and assessing complaints, liaising with complainants and financial service providers, requesting additional information, and referring cases outside jurisdiction. This role extends beyond traditional administrative duties and includes working alongside lawyers, investigators, and other professionals.
Application Process
Applications must be submitted online through the FAIS Ombud’s recruitment platform. Candidates should ensure their CV clearly outlines their qualification level, administrative skills, computer literacy, academic achievements, and any relevant experience in office administration or related fields.
You can apply through the official FAIS Ombud online recruitment page. Be sure to look for the position with Reference Number REC26-07 and confirm it is the Graduate Trainee opportunity requiring an Office Administration Diploma at NQF Level 6.
Closing Date
The closing date for applications is 25 September 2026.
Additional Information
Preference will be given to black female candidates and persons living with disabilities in line with employment equity goals. Candidates recommended for appointment will undergo background checks, including security screening, psychometric assessments, and verification of credentials. It is important that all information provided in applications is accurate and verifiable.
While this programme offers valuable workplace experience, completion does not guarantee permanent employment. Graduates are encouraged to continue exploring other opportunities alongside this application.
Contact Details
For any enquiries about the programme, applicants can contact Ms. Gontse Setseta at 012 762 5000.
